Important Operation Tips

2024-09-01
Globe
Internet service usage area

RWA Exchange’s APP and official website restrict the access and use of IPs from mainland China and Hong Kong

User
About registration

Registering an account on the platform only requires an email address; For detailed registration procedures, see  "College-Account".

File
About KYC and KYT
  • KYCi.e.know your customer,a crucial process used by banks and financial institutions to verify the identity of their customers,Its primary goal is to prevent money laundering, fraud, terrorist financing, and other illegal activities.
  • KYTi.e.Know Your Transaction, It is a fintech method, designed to monitor and analyze blockchain network transactions in real-time.
  • For registered users of RWA Exchange,KYC means that customers need to complete the 'identity verification' process.
  • Identity documents from mainland China (such as ID cards, passports, etc.) cannot pass KYC verification;
  • Identity documents from the United States (such as passports, driver's licenses, etc.) cannot pass KYC verification;
  • Deposits and withdrawals of digital currencies are required to undergo mandatory KYT verification, which is executed by RWA Exchange and does not require customer action.
Card
About whitelisting and tying cards

To deposit and withdraw fiat currency, you must first bind a bank account whitelist.  Detailed whitelist binding methods can be found at Academy's 'Whitelist Management'

Bank
About Bank Accounts

Each type of fiat currency can only be bound to one bank account, but one bank account can be bound to multiple fiat currencies.Fiat accounts are divided into 'certified' and 'uncertified' statuses. Customers need to complete at least one deposit (amount is not limited) to change the account status from 'uncertified' to 'certified'. 'Uncertified' accounts cannot withdraw.

Detailed operation process can be found at  Academy 'Deposit'

CoinMax
Regulations on digital currency withdrawal limits
  • 1. Single transaction value ≤ 1000USDT is real-time
  • 2. Single transaction value ≥ 1000USDT requires manual review
  • 3. Accumulated amount in 24 hours exceeding 50000USDT requires manual review
Currency
Minimum withdrawal amount for individual currencies
  • - BTC:0.00015
  • - ETH:0.0026
  • - USDT:10
  • - TRX:100
Clock
About the arrival time of fiat currency recharge

Generally speaking, it takes 1-5 business days for funds to be transferred from your bank account to be received and credited by RWA Exchange, as it goes through multiple banks such as the remitting bank, intermediary bank, and escrow bank, and is also affected by holidays and public holidays.

Hourglass
A description of the 'in process' status
  • At RWA Exchange, assets showing a 'processing' status may be due to, but not limited to, the following situations:
  • Deposit waiting/withdrawal waiting:
  • According to anti-money laundering and anti-terrorism financing regulations, when a customer deposits or requests a withdrawal on RWA Exchange, the asset (fiat or digital currency) must undergo risk control review by RWA Exchange. After passing the review, the customer can use it normally.
  • Transaction waiting:
  • When a customer conducts digital currency trading, assets that are listed but not yet transacted will show 'processing' status until the system matches the order or the customer cancels the order. Transactions can be fully or partially completed.
  • Other processing:
  • Any processing situations not mentioned above, such as judicial freezes, fall under 'other processing'.